Effective Date: January 2024
Last Updated: July 2026

 

Welcome to Evangelina Faith Designs ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, requesting a quote, purchasing services, or otherwise engaging with our business, you agree to be bound by these Terms.

 

If you do not agree with these Terms, please discontinue use of our website and services.

 

1. Services Offered

Our services may include, but are not limited to:

• Virtual Assistant Services

• Website Design & Development

• Website Maintenance

• Branding & Identity Design

• Marketing Collateral Design

• Graphic Design

• Content Formatting

• KDP Book Publishing Support

• Administrative Support

• Business Organization

• Email & Calendar Management

• Digital File Organization

• Research Services

• Travel Planning & Itinerary Development

• Travel Management Assistance

• Other creative, administrative, and consulting services offered by the Company.

 

The exact scope of services will be outlined in an individual proposal, invoice, service agreement, or written communication.

 

2. Quotes and Proposals

All estimates and proposals are valid for 30 days unless otherwise stated.

Quotes are based on the information provided at the time of the estimate. Changes to project scope, timelines, or requested deliverables may require a revised estimate or additional fees.

 

3. Client Responsibilities

Clients agree to:

• Provide complete and accurate information.

• Respond to requests for information in a timely manner.

• Supply all necessary files, content, images, logos, branding assets, and approvals required for the project.

• Ensure they own or have permission to use all materials they provide.

• Review deliverables promptly.

• Notify us of any requested revisions within the timeframe provided.

 

Delays caused by missing information, incomplete materials, or lack of communication may extend project timelines.

 

4. Payments

Payment terms will be specified in your proposal or invoice.

Unless otherwise agreed:

• Deposits are required before work begins.

• Remaining balances are due according to the agreed payment schedule.

• Final deliverables may be withheld until all outstanding balances have been paid in full.

 

Late payments may result in project delays, suspension of services, or additional late fees where permitted by law.

 

5. Refund Policy

Due to the custom nature of our services:

• Deposits and retainers are non-refundable.

• Payments for work already completed are non-refundable.

• Refunds will not be issued for completed work, approved deliverables, or services already rendered.

 

If a project is canceled by the client after work has begun, the client remains responsible for payment for all work completed up to the cancellation date.

 

6. Project Timelines

Estimated completion dates are provided as guidelines only.

Project timelines depend upon:

• Timely client communication

• Receipt of requested materials

• Timely approvals

• Third-party service providers

• Technical limitations

• Circumstances outside our control

 

We are not responsible for delays resulting from client inactivity or third-party providers.

 

7. Revisions

Unless otherwise stated in your proposal, reasonable revisions are included.

Additional revisions, redesign requests, or changes outside the original project scope may incur additional fees.

Major changes requested after project approval may be treated as a new project.

 

8. Intellectual Property

All preliminary concepts, drafts, mockups, working files, and creative materials remain the property of the Company until full payment has been received.

Upon full payment, ownership of the final approved deliverables transfers to the client unless otherwise stated in a written agreement.

The Company retains the right to display completed work in portfolios, social media, marketing materials, and promotional content unless otherwise agreed in writing or restricted by a confidentiality agreement.

 

9. Website Design Services

For website-related projects:

Clients are responsible for:

• Purchasing and maintaining their domain name.

• Purchasing and maintaining website hosting unless otherwise agreed.

• Maintaining any required third-party subscriptions.

• Renewing website platforms, plugins, themes, or software licenses after project completion unless ongoing maintenance services are purchased.

 

The Company is not responsible for downtime, software conflicts, third-party platform changes, hosting outages, security breaches caused by third-party systems, or client modifications made after project completion.

 

10. Website Maintenance

If ongoing website maintenance is purchased, services will be performed according to the maintenance agreement.

Maintenance services do not guarantee protection against:

• Hacking

• Malware

• Hosting failures

• Third-party software conflicts

• Internet outages

 

Emergency work outside the maintenance agreement may be billed separately.

 

11. Branding & Marketing Services

Marketing strategies, branding recommendations, and design work are based on professional experience and industry best practices.

Because market conditions, customer behavior, advertising platforms, and search engine algorithms continually change, we cannot guarantee:

• Increased sales

• Lead generation

• Search engine rankings

• Social media growth

• Advertising performance

• Business profitability

 

Clients remain responsible for business decisions based on recommendations provided.

 

12. KDP Publishing Services

Our KDP publishing services are intended to assist clients with formatting, design, and publishing support.

Clients remain solely responsible for:

• Manuscript accuracy

• Copyright ownership

• ISBN registration (if applicable)

• Book pricing

• Amazon account management

• Publishing approvals

• Marketing efforts

• Compliance with Amazon KDP policies

 

We do not guarantee book sales, bestseller rankings, publishing approval, royalties, or commercial success.

 

13. Virtual Assistant Services

Virtual assistant services are provided based on the agreed scope of work.

We agree to perform services with reasonable care, professionalism, and confidentiality.

The client remains responsible for all business decisions, communications, legal compliance, financial records, and final approval of work performed.

 

14. Trip Planning & Travel Management

Our travel planning services include research, itinerary development, recommendations, and administrative assistance related to travel.

Unless expressly stated, we act as an independent planner or intermediary and are not the provider of transportation, lodging, excursions, cruises, travel insurance, or other travel products.

We are not responsible for:

• Airline delays or cancellations

• Weather events

• Natural disasters

• Border restrictions

• Government travel advisories

• Visa or passport issues

• Supplier bankruptcies

• Lost baggage

• Injuries

• Illness

• Changes made by travel suppliers

• Reservation errors caused by inaccurate information provided by the client

 

Clients are responsible for verifying:

• Passport validity

• Visa requirements

• Vaccination requirements

• Travel insurance coverage

• Entry requirements

• Reservation confirmations

• Traveler names and personal information before bookings are finalized

 

We strongly recommend purchasing comprehensive travel insurance for all trips  (trip insurance is offered in all of our planning services).

 

15. Third-Party Services

Many projects rely upon third-party providers, including:

• Website hosting companies

• Domain registrars

• Software platforms

• Printing companies

• Payment processors

• Amazon KDP

• Google services

• Travel suppliers

• Marketing platforms

 

We are not responsible for outages, pricing changes, service interruptions, policy updates, or actions taken by third-party providers.

 

16. Confidentiality

Both the Company and the client agree to maintain the confidentiality of proprietary, business, and project-related information shared during the course of the engagement.

Confidential information will not be disclosed except:

• With written permission

• As necessary to complete contracted services

• When required by law

 

17. Limitation of Liability

To the fullest extent permitted by law, the Company's total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

 

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, business interruption, loss of data, or reputational harm.

 

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Materials you provide.

• Your misuse of our services.

• Your violation of these Terms.

• Alleged infringement of third-party intellectual property rights by content you supplied.

• Your failure to comply with applicable laws or regulations.

 

19. Force Majeure

The Company shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, severe weather, government actions, labor disputes, internet outages, cyberattacks, pandemics, supplier failures, or other unforeseen events.

 

20. Termination

Either party may terminate services with written notice.

Upon termination:

• Outstanding invoices become immediately due.

• Work completed up to the termination date remains billable.

• Deposits are non-refundable.

• Any licensed or unfinished materials remain the property of the Company until payment obligations have been satisfied.

 

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the state or federal courts located within North Carolina, and the parties consent to the jurisdiction of those courts.

 

22. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

 

23. Contact Information

If you have questions regarding these Terms & Conditions, please contact us.

Evangelina Faith Designs
hello@evangelinafaith.com
evangelinafaith.com

 

24. Acceptance of Terms

By accessing this website, requesting services, signing a proposal, submitting payment, or otherwise engaging with our Company, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.